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In response to consumers' questions about the product
How can I provide a satisfactory answer and explanation?
This is a point of concern for many sales associates.
In addition to the application of sales techniques
More importantly, you need to have a comprehensive understanding of the product.
Today we'll share with you...
Frequently asked and questioned by consumers
Content related to formaldehyde-free solid wood particleboard
Hopefully this can help the store's sales staff
To provide satisfactory service to consumers
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#Why Choose Formaldehyde-Free Particleboard?#
Consumers: How environmentally friendly are formaldehyde-free particleboard?
A : Most of the solid wood particleboard used on the market is of the national standard E1 grade, which is also the national mandatory environmental protection standard; of course, there are also environmentally friendly E0 grade and F4 star grade, but formaldehyde is still added during the production process.
The formaldehyde emission of formaldehyde-free solid wood particleboard is ≤0.02mg/m³, which not only obtained the US NAF formaldehyde-free exemption dual certification, but also met the new national standard ENF formaldehyde-free grade standard in my country (on March 9, 2021, my country's GB/T 39600-2021 "Classification of Formaldehyde Emission of Wood-based Panels and Their Products" was released: the formaldehyde emission limit of ENF formaldehyde-free grade is ≤0.025mg/m³), standing at the top of the environmental protection level pyramid.
Consumer: Why can formaldehyde-free particleboard achieve the formaldehyde-free standard?
A : Whether a board is environmentally friendly or not mainly depends on the adhesive. Unlike other boards, formaldehyde-free particleboard uses formaldehyde-free MDI eco-friendly adhesive as the adhesive for the board.
MDI glue is an eco-friendly adhesive that is formaldehyde-free and can be used in the medical field, refrigerator liners, and even implanted in human heart valve surgery. Thanks to the safe and stable properties of MDI glue, it also enables the true zero-formaldehyde addition of formaldehyde-free solid wood particleboard.
Currently, only four countries worldwide (China, Germany, the United States, and Japan) can produce MDI, and Huazhou Wood Industry is one of the very few companies in China that uses MDI formaldehyde-free eco-friendly adhesive to produce wood-based panels. Using MDI adhesive as the bonding agent for these panels eliminates concerns about added formaldehyde, and this advanced technology brings people a healthy and safe home environment.
Consumer: Does "formaldehyde-free" mean 0 formaldehyde?
A: No added formaldehyde ≠ 0 formaldehyde. This is because formaldehyde is a substance widely present in nature, including in the human body, water, and some plants. Therefore, the raw material for boards-trees-naturally contains trace amounts of formaldehyde. However, apart from this, we add zero formaldehyde during the production process. We eliminate any man-made formaldehyde, making our boards as environmentally friendly as natural wood.
Consumer: How are the pressure resistance and moisture resistance of formaldehyde-free solid wood particleboard?
A: In addition to its leading environmental performance, formaldehyde-free particleboard also boasts excellent product quality. Advanced production equipment and innovative technology ensure that its load-bearing capacity, deformation resistance, and moisture resistance far exceed national standards, making it more durable and able to meet a wider range of home decoration needs.
Consumer: There are many formaldehyde-free boards on the market, so why are formaldehyde-free particleboard boards more reliable?
A: To determine whether a formaldehyde-free board is reliable, you can analyze it from two dimensions: environmental certification and adhesives.
Firstly, formaldehyde-free particleboard has obtained dual certification from the US NAF formaldehyde-free exemption, the highest environmental standard in the world. It does not require additional formaldehyde testing when entering the US market. At the same time, it meets the new national standard ENF formaldehyde-free level in my country, truly standing at the pinnacle of environmentally friendly boards.
Secondly, regarding adhesives, formaldehyde-free MDI eco-friendly adhesive is used as the adhesive for the boards. MDI adhesive is an essential key to achieving formaldehyde-free addition. It is an eco-friendly adhesive used in medical applications, refrigerator liners, and even implantable heart valve surgeries. It is very safe and environmentally friendly, eliminating the addition of formaldehyde from the source and giving the boards the ultimate environmental friendliness.
Consumers: How can I tell if a product is genuine or fake formaldehyde-free particleboard?
A: In order to protect the interests of our customers and consumers and ensure that the products they purchase are genuine, we have proposed the "look and photograph" method to help consumers distinguish the authenticity of the boards.
First, observe whether the core and cut surface of the board are red/magenta. "Red core" is a sign of formaldehyde-free solid wood particleboard. Second, shine an ultraviolet light on the surface of the decorative board. Under ultraviolet light, the Huazhou Wood Industry logo and name will appear on the board, indicating that it is a genuine board.
Of course, to protect consumers' rights, the best way is to purchase from stores officially authorized by Huazhou Wood Industry. Each authorized store has a genuine authorization plaque issued by Huazhou.
As a panel manufacturer that emphasizes "products + services", Huazhou is committed to bringing consumers safer and more environmentally friendly panel products. Its passion for innovation and research and development has made Huazhou the world's first company to produce formaldehyde-free solid wood particleboard, which has won the choice and favor of many leading domestic custom furniture companies.