The key to improving the competitiveness of plate companies lies in service

High-quality and qualified product quality and subsequent services are powerful weapons for enterprises to enhance their market competitiveness. Only by continuously optimizing and innovating service methods can enterprises win the trust and favor of consumers.

Current status of plate enterprise services

According to authoritative statistics from the China Panel Network, the biggest issues for consumers in the panel industry are product returns and exchanges, as well as subsequent installation and repair services. This is a critical issue that urgently needs to be addressed within the panel industry. To attract more consumers, some companies focus solely on pre-sales services, creating innovative service methods and hoping to win consumer satisfaction with high-quality service. However, they neglect product returns and subsequent installation and repair services. This seriously impacts the long-term development of their products, as incomplete service systems lead to a significant loss of customers. Repair and exchange services are weaknesses in the building materials industry. To reduce service costs, many panel companies intentionally raise the requirements for returns, exchanges, and repairs, thereby lowering operating costs and encouraging consumers to forgo these services, leading to widespread consumer dissatisfaction.

How can plate companies improve their service quality?

Consumer dissatisfaction with return, exchange, and repair services reaches as high as 70%, posing both significant challenges and opportunities for growth and advancement for companies. If panel manufacturers can fully understand market demand and current developments, comprehensively optimize their service models and systems, and establish a closed-loop service chain, they can transform this 70% dissatisfaction into a 70% satisfaction rate, driving the entire building materials and home furnishing industry to compete to improve service quality.

In summary, if plate companies want to maintain their advantages in the market competition, improving service quality is the most critical. Plate companies should continue to innovate service methods, optimize consumer integrated service models, and do their best to provide consumers with caring and warm product services, so as to stand at the forefront of the industry.